FAQ

Parking

There are free spaces available for one hour parking, directly outside the Hyde Park Village shops and in the first few spaces, either side of Oxford Avenue (as you enter from Hyde Park Road).
Additionally, park in Oxford Avenue but please note that there is a restriction:

The second part of Oxford Avenue has free parking for any length of time except between the hours of 3pm and 4pm, Monday to Friday.
If your visit is between 3pm and 4pm between Monday to Friday then simply continue to the top of Oxford Avenue and park beside Mutley Park. Parking is free and has no time restrictions (3 minutes walk from the shop).

Children in the treatment rooms

For reasons of safety and for the convenience of other customers who may be having a ‘quiet’ treatment – we can only allow children over the age of 12 (to accompany an adult with an appointment) in our beauty treatment rooms.

Cancellation

If the unexpected happens and you have to cancel your booking, please provide us with as much notice as you possibly can. If cancellation is made within 24 hours of your booking, we reserve the right to charge a full cancellation charge.